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Times of Eswatini

Customer experience is everyone’s responsibility – researcher

EZULWINI – Customer experience should not be left to one department within an organisation, but treated as a responsibility shared by everyone who interacts with customers, a Zimbabwean research practitioner has said. Patson Gasura, who was speaking at the 11th Customer Service Experience Conference at SibaneSami Hotel, said businesses often focus heavily on customer service without considering the full experience a customer has with the organisation. Delivering a presentation titled Beyond Customer Satisfaction: Turning Customer Experience Research into Customer Loyalty and Business Growth, Gasura said customer service was only one part of the customer journey. “Customer experience is ever…

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Times of Eswatini

Nobuhle Foundation wins MTN Golf Range contract

MBABANE – Nobuhle Dlamini Foundation has been appointed as the preferred operator of the MTN Golf Driving Range, marking a new chapter for the facility. The top golfer announced the big news on her social media platforms on Wednesday, describing the appointment as an exciting milestone for the foundation and an opportunity to make a meaningful difference in the community. “I am delighted and deeply honoured to announce that the Nobuhle Dlamini Foundation has been appointed a…

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Times of Eswatini

Thobile Makhoyane set to showcase ‘Tribute to the Source’

MBABANE-Local musician Thobile Makhoyane is set to stage a musical theatre production, titled ‘Tribute to the Source’, on November 5 at the Mbabane Theatre Club. Created by Thobile Makhoyane, the performance project pays tribute to the elders who served as traditional custodians of the instrument. The title derives inspiration from legendary musician Smiles Makama’s album ‘The Source’, bringing awareness to the Smilophone an instrument Makama invented and used to create the…

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Times of Eswatini

Eswatini stars 3 points away from historic Zim title

MBABANE – Eswatini’s Neliswa ‘Tiger’ Dlamini, Thubelihle Mavuso, Yekisizwe Khumalo and Sambulo ‘Masoso’ Simelane stand on the verge of Zimbabwean PSL glory with Hardrock FC. Following a goalless draw on Wednesday afternoon between Kwakhe Thwala’s Scottland FC and Chicken Inn, top-of-the-table Hardrock now hold a commanding four-point lead with only two matches remaining in the Castle Premier Soccer League season. The mathematical advantage means Hardrock need just three poin…

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Times of Eswatini

MP questions Cabinet’s Funduzi report stance

LOBAMBA – Mbabane East MP Welcome Dlamini has questioned why Parliament should act on a report Cabinet reportedly rejected. Dlamini raised the concern during debate on the Ministry of Health’s second performance report, questioning the Executive’s position on the Funduzi Report. He said Cabinet had informed MPs that it had not adopted the Funduzi Report because it was neither implementable nor actionable. Dlamini questioned why the Executive would expect Parliament to act on…

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Times of Eswatini

Eswatini coach for ICC Nairobi Course

MBABANE – Eswatini Cricket Association (ECA) has sent former national player Mancoba Jele to Kenya for an ICC Level 2 Coaching Course to boost local standards. The four-day training programme is scheduled to run in the period November 5-8, 2026 in Nairobi. It will be facilitated by experienced International Cricket Council (ICC) Master Educators Christopher Cardoso and Jolene Campher. Jele currently holds an ICC Level 1 Coaching Certificate alongside an ICC Level 1 Coach Tut…

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Eswatini Observer

No team has beaten me twice – Qhogi

Reading Time: 2 minutesSOCCER-NSINGIZINI Hotspurs head coach Mandla Qhogi has sent a bold warning to Moneni Pirates ahead of their highly anticipated PLE Charity Cup semi-final, declaring that no team has ever managed to beat him twice. The two sides will renew their rivalry at Somhlolo National Stadium on Sunday at 11am, just over a month after Pirates edged the defending league champions 1-0 in the opening match of the 2026/27 MTN Premier League season. Senanelo Nkambule s…

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Eswatini Observer

Govt receives 143 salary review appeals

Reading Time: 2 minutesGovernment has received 143 appeals from civil servants following the 2025 public service salary review. A total E160 million was provisionally set aside to address the financial implications of successful appeals. Minister of Public Service Mabulala Maseko revealed this during the ministry’s second quarter report debate in Parliament on Tuesday. Maseko said the ministry was considering engaging an independent consultant to handle the appeals, explaini…

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Eswatini Observer

CEO’s live leaves more questions than answers

Reading Time: 3 minutesThe Eswatini National Council of Arts and Culture (ENCAC) Chief Executive Officer Stanley Dlamini went live on the council’s official Facebook page on Tuesday afternoon, but viewers who had been promised an opportunity to raise their concerns were left without answers. The broadcast, which started at 2:30pm, came a day after ENCAC invited creatives and members of the public to engage directly with Dlamini, encouraging them to bring forward questions an…

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Eswatini Observer

Over 5% of votes counted after LGE: IEC

Reading Time: < 1 minuteThe Electoral Commission (IEC) says over 5% of votes have been counted after polls for the Local Government Elections (LGE) closed on Wednesday night. The IEC said 12.5 million registered voters had cast their ballots by 5 pm on Wednesday. As results continue to trickle in from smaller wards around the country, the African National Congress (ANC) is the leading party so far with 19 seats, most of those in the Northern Cape. The Democratic Alliance (DA…

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Eswatini Observer

Voters deliver clear rebuke to Trump administration in Midterm vote

Reading Time: 3 minutesWASHINGTON – American voters have delivered a sweeping rebuke to President Donald Trump, handing Democrats control of both houses of Congress in a midterm election that has redrawn the political map in a fundamental way. Republican strongholds from Texas to Kansas have fallen, as anger over the high cost of living and the war with Iran helped drive Democratic victories. Trump now faces a Congress empowered to investigate his administration, block his n…

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Eswatini Observer

EPTC bounces back with broadband, online shopping promotions

Reading Time: 3 minutesThe Eswatini Post and Telecommunications Corporation (EPTC) has reaffirmed its commitment to improving digital connectivity and customer experience with the launch of the ‘Connecta Manje’ broadband promotion and the ‘Shop Without Borders’ e-commerce promotion. EPTC Managing Director Thulani Fakudze said the two campaigns reflected the direction the corporation was taking as a business, positioning itself as a more innovative, customer-focused and digit…

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